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About Us
Planning & Strategic
Peter Watzka - Strategy / Long Range Planning / People
Strategy / Long Range Planning / People
- Founder & CEO – Customer Solutions Group & WC Capital
- Former 25-year Chief Customer Officer & Executive Vice President for Marriott Vacations Worldwide. Efforts grew the business to generate $2 Billion in annual revenues, servicing 400,000 members while creating Multiple Brands: Marriott Vacation Club & Ritz-Carlton Club
Mr. Watzka is a highly accomplished & forward-thinking top executive and corporate officer with extensive experience in the hospitality, timeshare vacation ownership and resort real estate industries. He has proficiencies in strategic planning, product development, sales, marketing, brand management, and hospitality operations.
Mr. Watzka served as the founding CEO of UMUSIC Hotels - a partnership with Universal Music Group, the world leader in music-based entertainment, and Dakia Global Enterprise, an impact investment holding company to develop a new music-focused experiential Hospitality category.
Prior to this, Mr. Watzka served as Chief Customer Officer & Executive Vice President for Marriott Vacation Club International. He held responsibility for all customer contact processes, including marketing, sales, service, and resort operations. He also oversaw brand management, strategic alliances, customer relationship management, and product innovation.
In this role, Mr. Watzka led a team of ten Vice Presidents and 10,000 associates as he managed a scope of responsibilities covering the U.S., Latin America, Asia, Europe, and the Middle East. His efforts created a business which generated $2 Billion in annual revenues and serviced 400,000 members for 4 Brands of the company: Marriott Vacation Club, Horizons by Marriott, Marriott Grand Residences and Ritz-Carlton Club.
Attributes:
- Forward-thinking
- Strategic Planning
- Product Development
- Sales & Marketing
- Brand
- Hospitality Operations
Tax Advisory & Capital Planning
John Callaghan - Tax, Accounting
John received his undergraduate degree from New York University and his Masters of Business Administration in Taxation from New York University’s Stern Graduate School of Business Administration.
His expertise includes all areas of personal and corporate income tax planning and compliance, estate and trust planning and entity structuring. John began his career with Arthur Andersen & Company’s, New York Office in 1979, and was promoted to Tax Manager in 1982. From 1982 to 1986 he had lead responsibility for major corporate engagements in both New York and Boston.
His diverse experience with business entities, their owners and directors is integral to providing solutions for cash flow maximization and tax minimization.
Since leaving Arthur Andersen & Co. in 1986, John’s extensive experience has provided clients with a solution driven focus since forming Callaghan Nawrocki LLP and successor entities, Callaghan Lucerino & Associates LLP and currently Callaghan LLP. He has served these firms as the Managing Partner and has guided the firms through changing tax law structures and economies in flux.
Attributes:
- Structuring and advising on real estate transactions.
- Advising and implementing compensation strategies related to shareholders and directors.
- Overall family tax minimization of asset intergenerational transfers.
- Certified Public Accountant in New York and Florida
- Certified Fraud Examiner
- American Institute of Certified Public Accountants
- New York State Society of Certified Public Accountants
Bottom LIne Optimization
Bob Phillips - Financial Planning & Analysis Outsourcing
Financial / Customer / Process
- Founder & President - RA Phillips Consulting
- Former JP Morgan - Executive Director of Business Transformation
- Former 14-year Chief Customer Officer & Senior Vice President for The Ritz-Carlton Hotel Company LLC
- Customer Service Leadership | Strategic Planning | Finance
- Brand & Product Development | Success Driven
Mr. Phillips is a highly accomplished and passionate leader with deep and diverse experience in brand and business strategy, customer experience transformation and service operations, product development, process transformation and financial / P&L management.
Recognized for building value for stakeholders through new business and product incubation, driving profitable growth and innovation, and championing operational efficiency. Adept at bridging strategic vision to financial, operational and customer service excellence in leading brand, customer and employee centric organizations including JPMorgan Chase, The Ritz-Carlton, Marriott, and Disney, via inspiration and strong interpersonal skills.
Attributes:
- Brand creation
- Customer experience and service operations strategy, design and management
- Business visioning and strategy
- Finance and Accounting leadership
- Product or Service development and management
- Process transformation and re-engineering using Agile methodology
- Strategic partnership and alliances
- Digital channel strategy and planning
Top Line Growth
Damiano Albanese - Marketing & Sales Outsourcing
Marketing & Sales / B2C / Database Marketing / E-Commerce
Professional Summary:
Mr. Damiano “Dom” Albanese is a seasoned Marketing & Sales leader with a proven track record of driving top-line revenue growth through a customer-centric approach. With extensive experience in the Hospitality and Resort Real Estate industries, Dom specializes in connecting customers with top-tier products and services through the best marketing and sales channels, delivered by highly skilled teams using cutting-edge training and tools.
Career Highlights:
- Founder of Blue Atlas Ventures, Atlas TDC LLC, and Asia TDC PTE LTD.
- Former CMO of Marriott Vacations Worldwide, overseeing brands such as Marriott Vacation Club and Ritz-Carlton Club.
- 25-year tenure with Marriott Vacations, including 15 years leading Marketing & Sales for the Asia startup and expansion efforts.
Professional Journey:
Dom began his career with an entrepreneurial timeshare marketing sales company before joining Marriott. He was instrumental in scaling their timeshare business into a billion-dollar operation, significantly reshaping the global Timeshare market. Dom also worked for Hilton Grand Vacations where he led marketing and helped stabilize the company's financials and position it for future growth.
Later in his career while working for Marriott Vacation Club in Singapore, Dom managed the Profit & Loss (P&L) for the entire Asia Pacific Marketing & Sales operations, leading over 500 employees across the region. His efforts included launching and operating businesses in Thailand, Singapore, Australia, Hong Kong, Macau, Japan, India, China, and Indonesia.
After leaving Marriott in 2019, Dom founded ATDC in Singapore, which he continues to operate while residing in Orlando, Florida. Current efforts include expanding the Singapore business into the US Markets and providing CMO services for various companies.
Leadership and Achievements:
- Global Marketing Leadership: Pioneered global Vacation Club marketing, transforming industry perceptions and driving significant growth.
- Team and Organizational Development: As Global Vice President for Marriott Vacation Club, led a senior leadership team that drove over $1 billion in annual sales and spearheaded the Asia expansion.
- Innovations for Success: Developed transformative marketing strategies, e-commerce platforms, and CRM databases, opening new international markets and ensuring long-term business continuity.
- Turning Obstacles into Opportunities: Successfully navigated the Global Financial Crisis, implementing complex business retooling efforts, product innovations, and compliance with governmental regulations, leading to the recovery and growth of the Asia business.
Personal Attributes:
Dom is recognized as an innovative, inspiring, and forward-thinking leader. He excels at motivating teams, fostering continual learning, and turning obstacles into opportunities, ensuring sustainable success in highly competitive markets.
Business Operations OptImization
Mary Lynn Clark - Business Operations & Financial
EBITDA, P&L Growth and Turnarounds
- Wyndham: President, Vacation Rentals
- Marriott Vacations | Ritz-Carlton: SVP, Product & Customer Dev.
- Marriott Vacations | Ritz-Carlton: VP, Marketing, Sales, Service plus VP, e-Commerce & Global Servicing
Mary Lynn “ML” Clark is a seasoned executive and outside board director for global luxury services, hospitality, and real estate businesses. Specific success in addressing systemic customer and operating problems, delivering EBITDA growth, managing change and creating followership. Deep strategic and operational acumen having served in finance, operations, sales, marketing, strategy and business development roles. Reputation for unwavering focus on customers, fostering collaboration and motivating teams to deliver sustained results in both healthy and challenging market environments.
Accelerated P&L Growth and Turnarounds:
- Product portfolio expansion: New product launches for Ritz Carlton Destination Club, reviving sales after economic downturn; and pioneered product options via strategic partnerships for Marriott Vacations Worldwide, increasing revenue by $15M year 1 and achieving world-class customer satisfaction.
- Digital transformation: Developed e-Commerce platform for Marriott, growing revenue by 20%, simultaneously reducing marketing cost by $4M in two years.
- Mergers and acquisitions: Successfully negotiated Ritz-Carlton Destination spin-off for marketing, sales and service.
- Operating improvements: Led customer-centric re-engineering transformation (driving revenue to $1B+ with 20% cost reduction). Led multiple restructurings, operational and process improvements, technology enablements, and top line margin expansion (pricing) efforts.
- Team and organizational development: Built world-class engagement levels among teams in all roles. Proud of building global servicing organization at Marriott of 400 associates, serving 450,000 customers with a 94% customer satisfaction rating.
Sales operations
Dan Autiello
Sales Operations Expertise & Business Development
Dan Autiello, a former 25-year executive at Marriott Vacation Club, Ritz Carlton Destination Club, and Hyatt Vacation Club, led global Sales and Marketing teams across the USA, Europe, Mexico, and the Middle East. With a proven track record in the vacation ownership industry, Dan excels at building and revitalizing teams for ongoing success.
Dan's career spans both sales and finance, including roles as a Commercial Loan Officer and Financial Consultant/Branch Manager. Notable achievements include negotiating the sale of Boulder Hills Golf Course to Foxwoods Casino.
During his tenure at MVCI, Dan built an owner referral lead generation team, growing it from zero to over 40 reps and generating 50,000 leads annually. He initiated and led a portfolio sales team, boosting incremental volume to $125 million annually from 2004-2009, at the lowest cost of any distribution site.
In 2015, Dan relocated to Spain to revitalize European teams post-global economic crisis, surpassing budgeted volume and cost targets from 2016-2019. His final years at MVCI involved leading the integration of Hyatt Vacation Ownership and Welk Vacation Club into Hyatt Vacation Club, spanning resort locations from Florida to Hawaii to Mexico.
Strengths & Attributes:
- Maximizer: Enhancing team strengths for optimal performance.
- Arranger: Strategic in optimizing resources for maximum results.
- Ideation: Innovating new strategies for success.
- Responsibility: Known for integrity and commitment to team and company.
- Developer: Nurturing talent for future leadership roles.
scientific and clinical advisement
John Paul Midolo, MPH, BS - Healthcare, Research and Development
John Paul Midolo has nearly 15 years of experience in healthcare, research and development, and administering complex national programs. He is currently the Managing Partner and Founder of Midolo Consulting, LLC, a consulting firm focused on providing an array of services, including scientific and clinical advisement, internal and external due diligence, regulatory review and strategy development, program development, and implementation strategies.
Before venturing into the world of consulting, John devoted nearly a decade to public service within the Department of Veterans Affairs [VA]. He held pivotal roles, making substantial contributions to various aspects of the organization.
From 2015 to 2018, John served as the Administrative Officer for Research at the Ralph H. Johnson VA Medical Center in Charleston, South Carolina, John provided leadership and strategic vision for the research enterprise. He played an instrumental role in recruiting renowned researchers and expanding the research funding to over $28M in FY2017. He served as an advisor to hospital management and was actively involved in VA's Field Research Advisory Committee and Executive Leadership Committee for Research.
From 2011 to 2015, John managed multiple national progams in Washington D.C. for the VA’s Office of Research and Development [ORD]. As the program coordinator and portfolio manager for the Quality Enhancement Research Initiative (QUERI), John oversaw the management of the Rapid Response Proposal portfolio, ensuring fiscal stewardship, and coordinating the Partnered Research Initiative for QUERI. His work significantly contributed to the enhancement of implementation science and productivity in collaboration with various VA Program Office partners. He was then appointed as the Scientific Merit Review Program Manager for the Health Services Research and Development [HSR&D] program. He was responsible for reviewing all program activities as well as providing crucial scientific and technical consultation to field investigators, Center Directors, and inter-agency partners. In FY2014, the budget for this program was $90M.
John earned his Bachelor of Science in Biology from the University of Miami in Coral Gables, Florida, and a Master of Public Health in Behavioral Science and Community Health from the University of Florida in Gainesville, Florida.